Return & Refund Policy

At Luxcany, we are committed to providing quality products and an exceptional shopping experience. If you are not completely satisfied with your purchase, we're here to help.

Returns

We accept returns within 30 days of the delivery date.

To be eligible for a return:

• The item must be unused and in its original condition.

• The item must be returned in its original packaging.

• Proof of purchase or order number is required.

Non-Returnable Items

The following items cannot be returned:

• Opened or used consumable products

• Perishable goods

• Gift cards

• Clearance or final sale items

• Personalized or custom-made products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery. Include your order number and photos of the item so we can resolve the issue promptly.

Refunds

Once we receive and inspect your return, we will notify you regarding the status of your refund.

If approved, your refund will be issued to your original method of payment within 5–10 business days, depending on your financial institution.

Shipping charges are non-refundable unless the return is due to our error or a defective product.

Exchanges

We currently replace items only if they are defective, damaged, or received in error.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged product

• A defective product

• An incorrect item shipped by Luxcany

How to Start a Return

To initiate a return, please contact our customer support team:

Email: support@luxcany.com

Please include your order number and a brief description of the reason for your return.

Contact Us

If you have any questions regarding our Return & Refund Policy, please contact us at:

Email: support@luxcany.com

Thank you for shopping with Luxcany. We appreciate your business and look forward to serving you again.